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Allgemeine Verkaufsbedingungen

The creator of the site and webmaster: Woopcase
The person in charge of the publication is: Woopcase
Contact the person in charge of the publication: julie@woopcase.com
Contact the manager: Said Joumad
Woopcase is a brand of : Any Agency SARL AU
N° RC :  464027
N° Patente : 33300539
Head office address: Residence GALIS floor 4 Apt N 17, Casablanca, Morocco
The person in charge of the publication is a person
Contact the Webmaster: hello@woopcase. com
Hosting of the site: o2witch

Acceptance of the General Terms and Conditions of Sale

The customer declares to have read and accepted the present general terms and conditions of sale before placing his order. The validation of the order is thus worth acceptance of these General Terms and Conditions of Sale. Unless proven otherwise, the data recorded by Woopcase constitutes proof of all transactions between Woopcase and the client.

Site modification.

Koopcase reserves the right to modify or correct the content of this site and this legal notice at any time and without prior notice.

Woopcase reserves the right to modify or correct the content of this site and this legal notice at any time and without prior notice.

Intellectual property.

All data of any kind whatsoever, including but not limited to text, graphics, logos, icons, images, creations of case designers, trademarks, software, appearing on the Site are necessarily protected by copyright, trademark law and all other intellectual property rights, and belong to Woopcase.

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Terms of payment.

Prices are in the currency indicated on the website and include VAT.

The price of the Woopcase products is payable in full when placing the order by secure payment, according to the following terms and conditions:

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  • Bank card.

All the data related to the customer's order and payment are sent in a way encrypted by SSL protocol from the customer's computer to the Seller's website.

The presence of a padlock at the bottom of the screen indicates the passage in secure mode.

For orders outside of France, local charges (e.g. currency conversion fees, payment or credit card fees, sales taxes, customs duties, etc.) may apply, depending on local regulations in the country of residence. These costs are the responsibility of the buyer and will not be reimbursed by Woopcase.

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Customized product.

The material used for the production of our cases is soft, resistant and discreet Silicone. For some rare models of phone, it may be that the case used is made of plastic, rubber or plastic with a silicone edge. The printing of your personalized (or non-personalized) design is done on a metal plate that will then be placed on the phone case. The color of the case does not necessarily match the color of the design, so the case may have transparent or black sides depending on our available stock. The metal plate forms the frame of the case for optimal protection. The metal plate nevertheless prevents induction charging or contactless payment.

As the design of our cases must fit all case models, for some atypical models, the rendering may be more or less different from the design displayed on the images of the products in the woopcase.com store. However, we take care to keep the designs harmonious and similar.

Any customized product cannot be returned. Products being personalized with the buyer's information (name, number, photo, image...), they cannot be taken back by Woopcase (except for a personalization error amputated at Woopcase). Thus none of our cases can be returned except for transparent cases. Accessories such as earphones, protective glasses, charging cable, can be returned if the product has not been opened.

Sharing your phone case.

By placing your order on woopcase.com, you accept that your phone case will be shared on @woopcase social networks. If your last name appears on the case, it will be hidden before publication. Your postcode, city and phone type can be displayed as well.

Your last name will never be displayed. No direct mention or complete home address will be displayed.

Delivery time

The information provided by the buyer, when taking an order, is binding on the buyer: in case of error in the wording of the recipient's details, Woopcase cannot be held responsible for the impossibility of delivery of the product. Woopcase undertakes to ship the item(s) ordered within 7 business days, except in special cases or unavailability of one or more products, the products ordered will be delivered in one delivery. Deliveries are ensured by an independent carrier.

In the event of a delay or impossibility of delivery beyond thirty (30) working days that is not the result of a case of force majeure as defined by the jurisprudence of the French courts, the Seller shall inform the Customer without delay. In this case, the Customer may cancel his order by informing the Seller of his decision by e-mail or by telephone.

The Customer is obliged to check the condition of the products delivered. He has a period of fourteen (14) calendar days from delivery to make any reservations or claims for non-conformity or apparent defect of the products delivered by sending the Seller an e-mail or by telephone. After this period and failing to comply with these formalities, the products shall be deemed to be in conformity and free of any apparent defect and no claim in this respect may be validly accepted by the Seller.

Woopcase sells and delivers products in different countries, therefore these Terms and Conditions are intended to apply worldwide. However, additional laws may apply depending on the country you live in. Woopcase complies with such applicable laws, and nothing in these Terms and Conditions shall be construed as limiting your rights if such laws provide you with greater rights than those set forth in these Terms and Conditions.

Right of withdrawal

Product returns will be accepted (right of withdrawal) within a maximum period of 14 days from receipt of the product provided that it is in perfect condition with accessories and original packaging. It must therefore be returned free of stains and damage. Only products that have not been used or handled and that keep the original packaging in good condition will be accepted.

Refunds will be made, except for shipping costs or additional charges depending on the choice of carrier, by the same means of payment used for the purchase. The return costs will be charged to the customer. From the refund will be deducted the initial shipping costs + 20%. Once the products have been received, Woopcase will proceed to the refund or make a credit note for a future purchase by deducting the shipping and handling costs.Once the products have been received, Woopcase will proceed to the refund or make a credit note for a future purchase by deducting the shipping and handling costs.

Returns produced for any cause not attributable to Woopcase on products where the client has benefited from free shipping, shipping costs will be deducted depending on the product and number of packages returned.

You can easily notify us that you wish to return your order directly from your Woopcase account. Go to "My Orders" in your dashboard and then "Contact us".

Third Party Services

The woopcase.com site uses third party services to provide you with the best possible experience.

woopcase.com uses Google Analytics, Metrica, Maptiler, Pixel as audience measurement, statistics and other services.

Use and transmission of your personal data

Use and transmission of your personal data

Customer service

Consumer reviews on woopcase.com are managed by the independent application cusrev. By placing your order you agree to receive an e-mail offering you the opportunity to give your opinion on your order placed on woopcase.com.

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Warranty and claims

All products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code.

In the event of nonconformity of a sold product, it can be returned to the seller who will take it back, exchange it or reimburse it.

Woopcase declines the guarantee of the cases for colour changes due to daily wear and tear. Woopcase declines the guarantee of the cases for colour changes due to daily wear and tear.

computer security

Woopcase is committed to implement all means at its disposal to protect the confidentiality of the personal data of the users of its website and the services accessible on it, in particular:

Woopcase is committed to implement all means at its disposal to protect the confidentiality of the personal data of the users of its website and the services accessible on it, in particular:

Woopcase is committed to implement all means at its disposal to protect the confidentiality of the personal data of the users of its website and the services accessible on it, in particular:

  • by ensuring that the site host undertakes to take measures to ensure computer security and data confidentiality ;
  • by computer security measures to prevent internal and external Woopcase users from accessing data without authorization of their owner (encryption, firewall, Secure Socket Layers...).

Under no circumstances Woopcase be held liable for damages that may occur during the use of its website, including loss of data, if the occurrence of such damage is caused by the tools and connections used by the user or by abnormal use of the services by the user.

Woopcase can in no way be held liable for damages that may occur during the use of its website, including loss of data, if the occurrence of such damage is caused by the tools and connections used by the user or by abnormal use of the services by the user.

Woopcase shall not be liable for any damage caused by the websites referred to by hyperlinks on the Woopcase website, nor for any collection and transmission of personal data, installation of cookies or any other process for the same purpose carried out by these websites.

Applicable law - Language

By express agreement between the parties, these general terms and conditions of sale are governed by/and subject to French law.

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They are written in French. In the event that they are translated into one or more languages, only the French text shall be authentic in the event of a dispute.

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