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woopcase 1 + 1
Buy 2 get 1 FREE
+ FREE SHIPPING

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Do you have a question for our team? Please click on the tab corresponding to your question.

You can also contact us by direct e-mail at hello@woopcase.com or visit our physical store at Derb Korea Rue 30 NR 13 Casablaca, Morocco

Find the answer to your question :

arrow You have ordered and have not received a confirmation email?
If you have placed an order, and have not received a confirmation email after 30 minutes, please check your spams folder, 99% of the time it is there. If you can't find it, please contact us by selecting "You still have a question" below.
arrow Would you like to have the tracking number of my order?
Please note that we do not ship our packages with a tracking number as they are very small. The delivery time is usually between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.

Please do not contact our team unless it has been 1 month, and you have not yet received your order, if this is the case, then please contact us by selecting "You still have a question" below.
arrow Can't find the phone model you are looking for on our site?
If your question is about not finding your phone model in the list on our website, no need to ask our team, if you can't find it, we don't have it yet. We are adding new models regularly, please try again in one or two weeks.
arrow You want to know our delivery times?
Our delivery time is composed of two elements: manufacturing time + delivery time by postal service.

- If you have opted for an Express delivery, the manufacturing time is between 1 and 2 days.
- If you have opted for a Classic delivery, the manufacturing time is between 2 and 7 days.
- The postal delivery time is generally between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.
arrow You wish to make a partnership with Woopcase ๐Ÿ™Œ ?
If you are an influencer or if you wish to share our brand with your friends and family, we will be happy to collaborate with you. Please send an email to this address: collab@woopcase.com
We will in turn contact you as soon as we launch new communication campaigns.
arrow Still have questions?
If you have placed an order, and have not received a confirmation email after 30 minutes, please check your SPAM folder. If it is not in your inbox, 99% of the time it is there. If you can't find it, please contact us by selecting "Other question" above.
Please note that we do not ship our packages with a tracking number as they are very small. The delivery time is usually between 5 and 20 days depending on your country, but it may take a little longer in some rare cases. Please do not contact our team unless it has been 1 month, and you have not yet received your order, if this is the case, then please contact us by selecting "Other question" above.
If you can't find your phone model in a list on our website, no need to ask our team. It's not there because we don't have it yet. We are adding new models regularly, please try again in one or two weeks.
Our delivery time is composed of two elements: manufacturing time + delivery time by postal service. - If you have opted for an Express delivery, the manufacturing time is between 1 and 2 days. - If you have opted for a Classic delivery, the manufacturing time is between 2 and 7 days. - The postal delivery time is generally between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.
If you are an influencer or if you wish to share our brand with your friends and family, we will be happy to collaborate with you. Please send an email to this address: collab@woopcase.com We will contact you as soon as we launch new communication campaigns.
Please note that any modification is impossible 24h after your order because the case is already being produced. If it has been less then 24h, please contact our team.
Please contact our team.

Given the closings of certain post offices for COVID-19 reasons, the delivery of your package may take longer than usual (3 to 4 days). In some cases, this can take up to 4 weeks. We thank you in advance for your understanding and your patience. ๐Ÿ˜˜ ๐Ÿ™Œ

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