If you have any questions, we'd love to help. Please use the contact form below to reach our support team. If your inquiry is about an existing order, please enter your order number so we can process your request as quickly as possible.

Our Customer Service Department is available during the following hours:

- Monday to Friday: 8:00 am to 6:00 pm GMT

Please allow 48 hours (excluding weekends and holidays) for us to respond to your inquiry..

Find the answer to your question :

You have ordered and have not received a confirmation email?

If you have placed an order, and have not received a confirmation email after 30 minutes, please check your spams folder, 99% of the time it is there. If you can't find it, please contact us by selecting "You still have a question" below.

Would you like to have the tracking number of my order?

Please note that we do not ship our packages with a tracking number as they are very small. The delivery time is usually between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.

Please do not contact our team unless it has been 1 month, and you have not yet received your order, if this is the case, then please contact us by selecting "You still have a question" below.

You want to reach us by postal address?

You can also contact us or visit our physical store at Derb Korea Rue 30 NR 13 Casablaca, Morocco

You want to know our delivery times?

Our delivery time is composed of two elements: manufacturing time + delivery time by postal service.

- If you have opted for an Express delivery, the manufacturing time is between 1 and 2 days.

- If you have opted for a Classic delivery, the manufacturing time is between 2 and 7 days.

- The postal delivery time is generally between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.

You want to know our delivery times?

Our delivery time is composed of two elements: manufacturing time + delivery time by postal service.

- If you have opted for an Express delivery, the manufacturing time is between 1 and 2 days.
- If you have opted for a Classic delivery, the manufacturing time is between 2 and 7 days.
- The postal delivery time is generally between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.

You wish to make a partnership with Woopcase 🙌 ?

If you are an influencer or if you wish to share our brand with your friends and family, we will be happy to collaborate with you. Please send an email to this address: collab@woopcase.com
We will in turn contact you as soon as we launch new communication campaigns.